95 ph Privacy Policy – How We Collect, Use, and Protect Your Data
This Privacy Policy explains what personal information 95 ph collects from players in the Philippines, how we use it, and the steps we take to keep it secure. By using our platform, you agree to the practices described here.
What Information We Collect and Why
We only collect the data we genuinely need to operate the platform, process payments, and keep your account secure. Here is a clear breakdown of what we gather and how it is used.
Account Registration Data
When you create an account on 95 ph, we collect your full name, date of birth, email address, and a username of your choice. This information is required to verify that you meet the minimum age requirement of 21 years old and to set up your player profile. We also ask for a contact number so we can reach you if there is an issue with your account or a transaction. Your registration details are stored securely and are never sold to third parties. You can update most of this information by contacting our support team at [email protected].
Payment and Transaction Records
To process deposits and withdrawals in Philippine pesos, we collect payment method details such as e-wallet account references, bank account numbers, and transaction identifiers. We do not store full card numbers or sensitive authentication credentials on our servers. All payment data is handled through encrypted channels to protect your financial information at every step. Transaction records are retained for a period required by applicable regulations to support dispute resolution and financial auditing. If you have a question about a specific transaction, our support team can assist you through the FAQ page or directly via email.
Device and Usage Data
When you access 95 ph from your mobile device or browser, we automatically collect technical data including your IP address, device type, operating system, browser version, and session timestamps. This data helps us optimise the platform for mobile users across the Philippines and detect unusual login activity that may indicate unauthorised access. We also track which games and features you interact with so we can improve the overall experience. Usage data is analysed in aggregate and is not used to build individual advertising profiles. You can review our cookie practices in the section below for more detail on how tracking technologies are used.
Support Communications
Any messages you send to our support team — whether by email or through the platform — are stored so we can track the progress of your query and provide consistent assistance. These records help us identify recurring issues and improve our service quality over time. Support communications are accessible only to authorised staff members who need them to resolve your concern. We do not use the content of your support messages for marketing purposes. Records of resolved queries are retained for a reasonable period and then securely deleted in line with our data retention schedule.
Cookies and Session Tokens
95 ph uses essential cookies and session tokens to keep you logged in, remember your preferences, and maintain the security of your session while you play. These are strictly necessary for the platform to function and cannot be disabled without affecting your ability to use the service. We do not use third-party advertising cookies or share browsing data with external ad networks. Analytics cookies, if used, are configured to anonymise your data before processing. You can manage cookie settings through your browser, though disabling essential cookies may prevent you from accessing certain features of the platform.
Identity Verification (KYC)
To comply with responsible gaming and anti-money laundering requirements, we may ask you to submit a government-issued ID, proof of address, or other verification documents before processing large withdrawals or when flagged by our compliance system. These documents are reviewed by authorised personnel only and are stored using secure, access-controlled systems. KYC documents are never shared with third parties except where required by law or regulatory authority. Verification is a one-time process for most players, though we may request updated documents if your account details change. If you have questions about the verification process, visit our FAQ page for step-by-step guidance.
Your Rights and How We Protect Your Data
As a player on 95 ph, you have clear rights over your personal information. This section explains those rights and the security measures we have in place to protect your data.
Your Data Rights
You have the right to access the personal data we hold about you at any time by submitting a written request to [email protected]. If any of your information is inaccurate or incomplete, you have the right to request a correction, and we will update our records within a reasonable timeframe. You may also request the deletion of your account and associated personal data, subject to any legal obligations that require us to retain certain records. If you believe your data has been processed unlawfully, you have the right to object and to request that processing be restricted while the matter is reviewed. We are committed to responding to all data rights requests promptly and transparently, in line with the data protection principles applicable to online platforms operating in the Philippines.
- Right to access your stored personal data
- Right to correct inaccurate information
- Right to request account and data deletion
- Right to object to unlawful processing
- Right to data portability where applicable
How We Keep Your Data Secure
All data transmitted between your device and the 95 ph platform is protected using industry-standard TLS encryption, ensuring that your login credentials, payment details, and personal information cannot be intercepted in transit. Our servers are hosted in secure data centres with restricted physical and digital access, and all staff who handle personal data are trained in data protection best practices. We conduct regular security reviews and vulnerability assessments to identify and address potential risks before they can affect players. In the event of a data breach that poses a risk to your rights, we will notify affected players and relevant authorities as required by applicable regulations. We also enforce strict internal access controls so that only the personnel who genuinely need your data to perform their role can view it.
- TLS encryption on all data in transit
- Secure, access-controlled server infrastructure
- Regular security audits and vulnerability testing
- Staff training on data handling and privacy
- Breach notification procedures in place
Data Retention and Third-Party Sharing
We retain your personal data for as long as your account remains active and for a further period as required by financial regulations and responsible gaming obligations applicable in the Philippines. Once the retention period has passed and there is no legal basis to keep your data, it is securely deleted or anonymised. We do not sell, rent, or trade your personal information to third-party marketers under any circumstances. We may share limited data with trusted service providers — such as payment processors and identity verification partners — who are contractually bound to handle your information in accordance with this Privacy Policy. Any sharing of data with regulatory or law enforcement authorities is done only when legally required and to the minimum extent necessary.
Last reviewed: June 2025. For questions about this policy, visit the FAQ page or contact [email protected].
Questions About Your Privacy?
If you have any concerns about how 95 ph handles your personal data, our support team is ready to help. You can also check the FAQ for quick answers to common privacy questions.